Step 1: Right-click the Windows key button and select Computer Management. Therefore, you need to manually open this service by following the steps below: When the 'Shell Hardware Detection' service is disabled, the 'Windows Image Acquisition (WIA)' service will also be disabled.Īt this time, the above prompt will appear and you can’t install Epson scanner driver. This service is dependent on the 'Windows Image Acquisition (WIA)' (used to support computer scanning) service. This issue is caused by the computer disabling the 'Shell Hardware Detection' service, which provides notifications for AutoPlay hardware events. Sometimes, when you install Epson scanner driver, the system will prompt 'The required program cannot be executed during the installation process', so you can’t install Epson scanner driver under this situation. Solution 2: Open the Shell Hardware Detection Service In order to prevent this from happening, you need to turn off the anti-virus software before installing Epson scanner driver. Many anti-virus software may falsely report the driver software that has not applied for the white list of the company as poisonous software, thus automatically deleting some executable files of the driver software, resulting in installation failure. If you have strictly followed the steps above, but still failed in installing Epson scanner driver, please check the common reasons and solutions below. Reasons and Solutions for Unable to Install Epson Scanner Driver Step 5: Open the downloaded file and follow the instructions on your computer to complete the installation. Step 4: Under the Recommended For You area, click the Download button to download the scanner driver files. The purpose is to ensure that the number of bits of the operating system supported by the downloaded scanner driver is consistent with the number of bits of the operating system.

If not, please select the corresponding operating system manually).

Step 3: Confirm the operating system and digits of your computer (the system will automatically recognize your operating system. Step 2: Enter your product name directly in the search box and click Search, or select the appropriate scanner type under Scanner Types section. Step 1: Enter the Epson brand official website and hit Click here in the page. Tip: Please do not start the Epson scanner before installing the scanner driver.

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